Refund & Cancellation Policy

PooreYouTuber is a free browser-based digital utility platform. We may optionally provide a Donation, Tip, or Support feature through which users can voluntarily contribute funds to support the development, hosting, maintenance, security, infrastructure, and improvement of the platform.

Please read this Refund & Cancellation Policy carefully before making any donation or support payment.

1. Donations and Tips Are Voluntary

All donations, tips, and support payments made to PooreYouTuber are completely voluntary. A donation or tip is not a purchase of a product, subscription, membership, or guaranteed service. Users are not required to make any payment to access the publicly available free tools unless a particular feature explicitly states otherwise.

By making a donation or tip, you acknowledge that you are voluntarily providing financial support to the platform.

2. General Refund Policy

All completed donations, tips, and support payments are generally non-refundable. Because these payments are voluntary contributions intended to support the operation and development of PooreYouTuber, users should carefully review the payment amount and payment details before completing a transaction.

Once a donation or tip has been successfully processed, a refund is not automatically available simply because the user changes their mind or no longer wishes to support the platform. However, PooreYouTuber may review exceptional refund requests in the circumstances described below.

3. When a Refund Request May Be Considered

Although donations are generally non-refundable, a refund request may be considered in circumstances such as:

• Duplicate or accidentally repeated payments.
• A clearly demonstrated technical error during payment.
• An unauthorized payment.
• An incorrect amount being processed due to a demonstrable technical or transaction error.
• A payment being completed but not properly reflected due to a technical issue.
• Another exceptional circumstance that PooreYouTuber reasonably determines should be reviewed.

Submitting a request does not guarantee that a refund will be approved. Each request will be evaluated individually based on the available transaction information and circumstances of the case.

4. Refund Requests Must Be Reported Within 3 Days

If you believe that a payment should be reviewed for a possible refund, you should contact PooreYouTuber within 3 calendar days from the date of the transaction. Refund requests submitted after this period may not be considered, except where required by applicable law, payment-provider rules, or where PooreYouTuber determines that an exception is appropriate.

To help us investigate the transaction, users should provide relevant information such as:

• Transaction ID or payment reference.
• Date of payment.
• Amount paid.
• Payment method, where relevant.
• A brief explanation of the reason for the refund request.
• Any available payment confirmation or supporting information.

Security Notice: Do not send card numbers, CVV numbers, passwords, UPI PINs, banking passwords, or other sensitive payment credentials through our Contact Support form or email.

5. How to Request a Refund

To request a refund review, please contact us through the PooreYouTuber Contact Support Helpdesk available on our website. The request should clearly explain why you believe the payment requires review. We may request reasonable information necessary to verify the transaction and determine whether the request is genuine.

For security and fraud-prevention purposes, we may refuse to process a request where the transaction cannot reasonably be verified.

6. Refund Approval

A refund will only be processed if the request is reviewed and approved by PooreYouTuber, or where a refund is otherwise required by applicable law or the applicable payment provider. Approval is not automatic and depends on the circumstances of the individual transaction.

PooreYouTuber reserves the right to reject refund requests that do not meet the requirements of this policy, subject to any rights that cannot legally be excluded.

7. Payment Processing and Non-Recoverable Fees

If a refund is approved, the amount returned to the user may be reduced by actual, applicable, and non-recoverable payment-processing, transaction, currency-conversion, foreign-exchange, or refund-related fees or charges associated with the original payment or the refund.

For example, if a third-party payment provider has already charged a processing fee and that fee cannot be recovered or reversed, that applicable non-recoverable amount may be deducted from the refund. Therefore, the amount refunded may not always be equal to the original amount paid by the user.

PooreYouTuber will not intentionally deduct amounts beyond applicable and non-recoverable charges actually incurred in connection with processing or refunding the transaction.

8. Refund Method

Where a refund is approved, it will normally be initiated through the same payment method or payment provider used for the original transaction, where supported and reasonably possible. PooreYouTuber does not normally send approved refunds to a different bank account, card, wallet, or payment method selected by the user after the original transaction.

The actual time required for the refunded amount to appear in the user's account depends on the payment provider, bank, card issuer, payment network, currency conversion process, and other financial institutions involved. PooreYouTuber cannot guarantee that an approved refund will appear instantly.

9. International Payments and Currency Conversion

For international donations or payments, the amount paid by the user and the amount ultimately settled or refunded may be affected by currency conversion, exchange-rate fluctuations, payment-processing fees, taxes, foreign-exchange charges, or other applicable charges.

Where an international payment is refunded, PooreYouTuber cannot guarantee that the user will receive exactly the same converted-currency amount that appeared at the time of the original transaction if the payment provider or financial institution applies currency conversion or exchange-rate differences. Any refund will be subject to the procedures and capabilities of the applicable payment provider.

10. Unauthorized or Fraudulent Payments

If you believe that a donation or payment was made without your authorization, please contact us as soon as possible and preferably within 3 calendar days of the transaction. You may also contact your bank, card issuer, or payment provider immediately if you suspect unauthorized or fraudulent activity.

PooreYouTuber may investigate suspected fraudulent, unauthorized, duplicated, or suspicious transactions and may cooperate with the relevant payment provider or authorities where reasonably necessary.

11. Chargebacks and Payment Disputes

Users are encouraged to contact PooreYouTuber first regarding genuine payment problems so that we have an opportunity to review the matter. However, nothing in this policy prevents a user from exercising any legal, consumer, banking, card-network, or payment-provider rights available to them.

If a chargeback, reversal, or payment dispute is initiated, PooreYouTuber may provide relevant transaction information to the applicable payment provider or financial institution for investigation and resolution. A chargeback or payment dispute may affect the status of the original transaction and any separately requested refund.

12. Cancellation Policy

Because donations and tips are generally completed immediately after the payment is successfully processed, there is normally no cancellation period after a successful transaction. If you have made a payment accidentally and want it reviewed, please contact us as soon as possible and within the 3-day reporting period described above. A cancellation request does not automatically result in a refund.

13. Failed, Declined, or Reversed Payments

A payment that is declined, failed, cancelled before completion, or automatically reversed by the payment provider is not considered a successfully received donation.

If an amount has nevertheless been temporarily deducted from the user's bank account, card, or payment method, the applicable payment provider or financial institution will generally handle the reversal according to its own procedures. PooreYouTuber does not control the processing time for such reversals.

14. Duplicate Payments

If you believe that the same donation was accidentally submitted more than once, please contact us within 3 calendar days and provide the relevant transaction references. We may verify the transactions and, where appropriate, consider a refund of a confirmed duplicate payment, subject to applicable payment-processing and non-recoverable charges.

15. No Refund for Change of Mind

A donation or tip generally cannot be refunded solely because:

• The user changed their mind.
• The user no longer wants to support the platform.
• The user expected a particular feature or result that was not promised.
• The user did not use the website after making the donation.
• The user expected a donation to provide a particular benefit or service.
• The website or a particular free tool was later modified, updated, temporarily unavailable, or discontinued.

Donations are voluntary contributions and do not create a guarantee of any particular future development, feature, tool, result, traffic, revenue, or service.

16. Third-Party Payment Providers

Payments may be processed by third-party payment providers such as Razorpay or other payment services. The payment provider may have its own terms, refund procedures, transaction rules, dispute procedures, processing times, and applicable fees.

PooreYouTuber cannot guarantee the actions, processing times, availability, or policies of any third-party payment provider. Where a payment provider's rules or applicable law require a refund or other payment-related action, PooreYouTuber will cooperate as reasonably necessary.

17. Contact and Support

For any payment issue, refund request, duplicate payment, unauthorized transaction, or other donation-related concern, please contact us through the PooreYouTuber Contact Support Helpdesk. Please provide sufficient transaction information so that we can identify and review the payment.

For your security: never send complete card numbers, CVV codes, passwords, UPI PINs, banking passwords, OTPs, or other confidential payment credentials.

18. Policy Changes

PooreYouTuber may update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with a revised Last Updated date. Changes will not be intended to remove rights that cannot legally be excluded under applicable law.

19. Applicable Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or override any refund, consumer, chargeback, payment, or other legal right that cannot lawfully be excluded or restricted. Where applicable law or the rules of a payment provider require a different treatment, those requirements will apply to the extent legally required.

20. A Small Contribution Makes a Big Difference

PooreYouTuber is built to provide useful digital tools freely to everyone. If you choose to support us with a donation or tip, even a small contribution means a lot to us. Your support helps us continue working on new tools, maintain the website, improve existing features, cover hosting and operational costs, and keep useful resources available to the community.

Your small contribution may be small to you, but it can make a big difference to the continued development of PooreYouTuber. Thank you for supporting our work.